đź’ˇ General Questions
What is LTE Global?
We are a supplier of tools, fixings, and home improvement products.
Do you sell to individuals and businesses?
Yes — both DIY customers and contractors are welcome.
Are your products original?
Yes, we only supply new and authentic items.
Can I ask for product advice?
Of course — contact us and we’ll help you choose the right product.
Do you offer bulk pricing?
Yes, discounts are available for large orders.
Do you offer installation help?
We don’t provide installation, but we can recommend suitable items.
Can I visit your location?
We operate mostly online, but visits can be arranged.
Do you sell professional-grade tools?
Yes, many of our items are designed for heavy-duty use.
Are all items in stock?
Most products are in stock; if not, we inform you before processing.
Do you provide invoices?
Yes — available upon request.
đźšš Orders & Shipping
How fast do you ship?
Most orders ship within 1–3 business days.
Do you offer express shipping?
Yes — express options are available at checkout.
Do you ship internationally?
Yes — we ship worldwide.
How can I track my order?
You will receive a tracking number via email.
What if my package is lost?
We will file a carrier claim and replace or refund your order.
Which carriers do you use?
UPS, FedEx, DHL, and USPS depending on the destination.
Can I change my shipping address?
Yes — as long as the order hasn’t shipped.
Do you ship to PO Boxes?
Some carriers do, some don’t — depends on the product.
Can I delay shipment?
Yes — just send us a request.
Do you combine shipping?
We combine orders automatically whenever possible.
Tracking shows “delivered” but I didn’t receive anything.
Contact us — we’ll help resolve the issue.