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💸 Refunds What is your refund policy? We offer refunds on most items within 30 days of delivery. 💵 How do I request a refund? Email us with your order number and reason for the refund. 📩 How long does it take to receive my refund? Most refunds are processed within 3–7 business days after approval. ⏳ Do you refund shipping costs? Return shipping is non-refundable unless the item was defective. 🚫 Can I get a refund if I used the item? Used, installed, or damaged-by-customer items may not qualify. ⚠️ What if the product is defective? We replace or refund defective items at no cost to you. 🛠️ Do you offer refunds for bulk orders? Bulk/wholesale refunds depend on product condition and quantity. 📦 Can I refuse a package on delivery? Refused packages may incur return shipping fees. 📮 Where will my refund be sent? Refunds are issued to the original payment method only. 💳 Do you charge restocking fees? Some items may include a small restocking fee. 🧾 |
📦 Returns What is your return window? Most items can be returned within 30 days of delivery. 📅 How do I start a return? Contact us with your order number to receive return instructions. ✉️ Do I have to pay for return shipping? Usually yes — unless the item arrived damaged or incorrect. 🚚💸 What condition must returns be in? Items must be unused, uninstalled, and in original packaging. 📦✨ Can I return an opened item? Opened items may be accepted if they are unused and complete. 🔍 What if I received the wrong item? We’ll send the correct item at no cost and cover return shipping. 🔄 Do you accept returns of heavy items? Yes — but oversized items may require special handling. 🏗️ How long does return processing take? Returns are inspected within 2–5 business days after arrival. ⏱️ Can I exchange instead of returning? Yes — exchanges are available for most products. 🔁 What if my return is denied? We’ll send the item back or offer alternative solutions. 🛡️ |